Privacy Policy — Nikko Enterprises

Last Updated: 10th September 2026

This Privacy Policy explains how Nikko Enterprises ("we," "us," or "our") collects, uses, shares, and protects information when you interact with us through our Website, WhatsApp Business, our Facebook Business account, and related Meta platforms and services.By interacting with our website, messaging us on WhatsApp, interacting with our Facebook Page, or otherwise engaging with our business, you agree to the practices described in this Privacy Policy.

  1. Who We Are
    Nikko Enterprises is one of the leading distributors of Industrial and Auotomotive OEM and aftermarket lubricants, auto parts and components across South India. Nikko uses its website, Facebook and WhatsApp to communicate with customers, respond to inquiries, share updates, and provide customer support.
  2. Information We Collect
    When you interact with us via the website or WhatsApp or Facebook, we may collect the following information:
    • Contact Information: Your name, phone number, and WhatsApp profile details (such as profile photo and status, if visible).
    • Message Content: The content of messages, images, documents, voice notes, and other media you send us.
    • Facebook/Meta Profile Data: If you contact us through our Facebook Page or Messenger, we may receive your public Facebook profile information (name, profile photo) as provided by Meta.
    • Transaction Information: If you place orders, make inquiries about products/services, or complete transactions through WhatsApp Business features (such as catalogs or payment links), we may collect order details, delivery information, and payment-related information (note: we do not directly store full payment card details).
    • Technical Information: Metadata such as message timestamps, delivery/read status, and device or connection information provided by WhatsApp/Meta's platform.
  3. How We Use Your Information
    We use the information we collect to:
    • Respond to your inquiries and provide customer support
    • Process and fulfill orders or service requests
    • Send you updates, order confirmations, appointment reminders, or promotional messages (where you have opted in) Improve our products, services, and customer communication
    • Maintain business records for accounting, legal, and compliance purposes Detect, prevent, and address fraud, spam, or misuse of our communication channels
  4. How We Share Your Information
    We do not sell your personal information. We may share information in the following circumstances:
    With Meta Platforms, Inc.: WhatsApp and Facebook are provided by Meta. Your use of these platforms to contact us is also governed by Meta's Privacy Policy and WhatsApp's Privacy Policy. Meta may process message metadata and account information as part of operating these services. With Service Providers: We may share information with third-party vendors who help us operate our business (e.g., CRM tools, WhatsApp Business Solution Providers (BSPs), delivery partners, payment processors), solely to perform services on our behalf. For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Nikko Enterprises, our customers, or others. Business Transfers: In connection with a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction.
  5. Data Retention
    We retain your information for as long as necessary to fulfill the purposes described in this policy, respond to your inquiries, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time (see Section 7).
  6. Data Security
    We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
  7. Your Rights and Choices
    Depending on your location, you may have rights regarding your personal information, including the right to:
    • Access the personal information we hold about you
    • Request correction of inaccurate information
    • Request deletion of your information
    • Opt out of promotional messages (you can reply "STOP" or contact us directly)
    • Withdraw consent where processing is based on consent
    • To exercise any of these rights, contact us at [Insert Contact Email].
  8. Children's Privacy
    Our WhatsApp Business and Facebook services are not directed to children under the age of 16 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
  9. International Data Transfers
    As WhatsApp and Facebook are operated by Meta, your information may be processed or stored on servers located outside your country of residence, including in jurisdictions with different data protection laws.
  10. Changes to This Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted with a revised "Last Updated" date. Continued use of our WhatsApp Business or Facebook services after changes are posted constitutes acceptance of the updated policy.
  11. Contact Us
    If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
    Nikko Enterprises Email: social@nikkoenterprises.com